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Huddles are quick, informal stand-up meetings focused on sharing information with a specific end-purpose in mind. Huddles are used in situations where it is advantageous for a group of employees to come together quickly and share information.

Hypotheticals are interactive sessions where an organisational issue is played out in some future time based on a number of assumptions. Hypotheticals provide a methodology for examining difficult choices.

Induction programs initiate new employees into the ‘Organisation’s Way’. Studies have shown that the initial days of employment are key to an employee learning a new job successfully and adopting the required organisational practices.

Infographics are a visual presentation of information. They use a mix of useful information and eye-catching images. Infographics are typically more engaging than written media and can easily explain complex topics and relationships.

Instant Messaging (IM) is a form of real-time communication between two or more people based on typed text. The text messages are exchanged via computers connected over a local area network within an organisation or via the internet.

A third-party interview is an in-depth conversation conducted between a senior leader and an interviewer from outside the organisation, e.g. a respected television or radio journalist, or subject matter expert.

An intranet is an access-restricted website or portal used internally in an organisation. Intranets function as repositories of essential facts and data that employees can retrieve to meet their specific job-related and business-related info needs.

A jigsaw puzzle is a composite of oddly shaped, interlocking pieces of cardboard. Each piece of a jigsaw puzzle has part of a complete picture on it. When all the parts are put together in the correct arrangement, they form a whole image.

A job description captures the essence of a role: what an employee does and how that contributes to the organisation. This is articulated through the job purpose and core accountabilities, the two cornerstones of a job description.

Kiosks are free-standing electronic devices comprising keyboard and/or touch screens that deliver multimedia presentations and pre-programmed services. They address the communication needs of employees.

Leaders forums are a series of conferences solely for the organisation’s leaders (suggested definition of a ‘leader’ in this context is anyone who manages three or more employees).

The leader’s communication calendar ensures effective planning, prioritization and timeliness of a leader’s communications. It optimizes use of a leader’s time through ‘smarter’ use of formal and informal communication opportunities.

Leader’s update comprises messages critical to achievement of organisational objectives that are communicated to employees direct from the leader with regular frequency. It is a tactic to provide information and inspiration.

Letters to employees’ homes are correspondence written and signed by a leader for mailing directly to the home of each employee. Letters to employees’ homes are seen as crossing the line between work and home.

Magazines are organisational publications, generally 16 to 24 pages, distributed regularly, usually monthly or quarterly. The communication benefits of printed magazines lie in the fact they can be read anywhere at any time.

Magnetic products are words or images attached to a magnet that is used to secure items such as notes and cards on to magnetic surfaces. In an organisational environment, magnets can be an impactful, useful and colorful means of communicating.

Media releases (or press releases) are written communiques that are emailed, faxed or mailed to journalists. The releases provide important information about the organisation for external media channels such as newspapers, magazines, radio and TV.

A memo, or memorandum, is information that records a leader’s observations about a specific issue. It aims to promote understanding about that issue, and may include recommendations or requests for follow-up action.

Message cubes are heavy-weight paper or light-weight card-stock folded to create a cube with messages on each of the cube’s six faces. Message cubes are a highly visual communication tactic.

A ‘mobile app’ is the software that runs on a mobile device. The adoption of smartphone and tablet devices within the enterprise is growing fast. Mobile devices are particularly prevalent in organisations with mobile, remote and field workers.