Overview – Intranet

An intranet is an access-restricted website or portal used internally in an organisation. Intranets function as repositories of essential facts and data that employees can retrieve to meet their specific job-related and business-related information needs. Intranets typically include the following types of content: News, Reference material, How-to guides, Forms and templates, Reports and archives, Performance measures, Employee directory, Micro-sites, e.g. Leaders’ website with relevant resources and increasingly: blogs, wikis and social media.

Grey TickThis tactic is useful for:


Providing a centralised portal for information and news
Building connections between employees.
Fostering knowledge-sharing and collaboration.
Reducing duplication of effort.
Facilitating employee feedback and conducting surveys.
Enabling e-learning and employee self-service.

cloudyThings to consider:


Determine the intranet’s strategic purpose in meeting the organisation’s goals. Work with key stakeholders to identify requirements for business processes, knowledge sharing, information retrieval, data verification and collaboration.
Establish technology and resource requirements.
Organise the site efficiently and effectively for easy navigation from employees’ points of view.
Determine processes for managing content volume and quality, and for measuring the intranet’s effectiveness and value.
Ensure intranet copy is concise and objective.
Promote new information and tools available on the intranet using other communication tactics.
Keep content regularly updated through ongoing review.
Provide short, lunch-time training seminars on navigation skills to promote more efficient intranet use.

Tone BulbHelpful tip:


Additional resources on establishing and managing intranets can be found here: UseitIbforum and Intranetinsider.
Category: Electronic