Overview – Huddles
Huddles are quick, informal stand-up meetings focused on sharing information with a specific end purpose in mind. Huddles are used in situations where it is advantageous for a group of employees to come together quickly, share information, agree on a course of action decisively, disband and act rapidly.
Huddles can be instituted as a regular part of a group’s interaction, for example, on a daily basis. Alternatively, they can be implemented in ad-hoc situations that require spontaneity and quick action. The structure can be introduced into huddles through the use of a template that guides huddle leaders with a set of questions to help them plan their message before initiating the huddle.
This tactic is useful for:
✓ Sharing information quickly and regularly to agree on actions.
✓ Tailoring corporate information to a local audience.
✓ Reducing information overload.
✓ Generating solutions to optimise performance.
✓ Recognising outstanding results or desired behaviours.
Things to consider:
⇒ Determine the specific objectives of a huddle, who needs to attend and why.
⇒ Decide whether huddles will be spontaneous, planned, or a mixture of both.
⇒ Determine frequency of planned huddles.
⇒ Develop a template to guide leaders in the running of a huddle, including:
– Suggested questions to spark discussion.
– Methodology to determine next steps and follow-up.
– Use of key performance indicators to monitor progress.
⇒ Create content guidelines to communicate consistent, organisation-wide messages for issues that require huddles to generate fast solutions at a local level.
⇒ Make huddles ‘standing only’ to convey a sense of urgency
Schedule daily huddles for the sharing of roundtable news to provide a whole-of-organisation view. For example, a daily 9:00 am meeting of the Heads of Internal Communication, Media, Investor Relations, Government Relations and Community Involvement fosters improved communication alignment across those key stakeholder groups.
Category: Face to Face