Face-to-Face

Breakfast briefings are regular information sessions held early in the morning to provide employees with opportunities to hear presentations by noteworthy speakers, mostly from within the organisation.

Buzz groups are formal meetings to put the spotlight on specific organisational issues or topics through discussions by end-users, contributors, subject matter experts, key opinion leaders or networkers.

Conversation cafés are a form of employee interaction that simulates the conversations friends have in cafés discussing topical issues, and ways to solve them. The conversation café methodology models this by seating groups of employees.

A flipchart is a pad of large paper sheets fixed at the upper edge to a support board that stands on a tripod. Text is usually hand written with marker pens and may include figures or charts. When completed, the sheet is flipped over.

Huddles are quick, informal stand-up meetings focused on sharing information with a specific end-purpose in mind. Huddles are used in situations where it is advantageous for a group of employees to come together quickly and share information.

Induction programs initiate new employees into the ‘Organisation’s Way’. Studies have shown that the initial days of employment are key to an employee learning a new job successfully and adopting the required organisational practices.

Leaders forums are a series of conferences solely for the organisation’s leaders (suggested definition of a ‘leader’ in this context is anyone who manages three or more employees).

Mock trials are an effective tactic for putting ‘on trial’ inhibitors of high performance to foster shared employee understanding with a view to work-shopping solutions. Staged in front of an audience, mock trials provide a forum.

Organised social events are the gathering of employees on an informal basis for the purpose of social interaction. Although the emphasis is on informality, such events provide opportunities for leaders to communicate key messages in a relaxed way.

Performance appraisals (or employee appraisals) are an essential tool for managing performance. They provide clarity about what is required for success in a role as defined by the ‘what’ (KPIs and objectives) and the ‘how’ (behaviors).

Recognition events are occasions to publicly acknowledge employees who demonstrate desired organisational behaviors and achieve outstanding results. Recognition events may include the presentation of some form of reward.

Role plays are a form of improvisational drama where actors (or employees) adopt and act out various roles to represent a situation or event to an audience. Role plays are a valuable communication tactic because they showcase in a real-life way.

Speeches entail the verbal delivery of information and ideas in a structured and deliberate manner to inform, motivate and inspire employees, or to celebrate major achievements. Effective speech-making has been a hallmark of great leaders.

Stakeholder engagement events are activities the organisation hosts to build or strengthen relationships with key stakeholders. Such events include, Media conferences, Investor presentations, Government meetings and Customer/client functions.

Symbolic actions are a form of non-verbal communication where everything a leader does (rather than ‘says’) symbolizes important information to employees. Symbolic actions are based on the premise that ‘actions speak louder than words’.

Team meetings are an essential communication tactic for managing team performance. They are conducted in face-to-face (or virtual face-to-face) environments at the behest of a designated meeting leader.

Visual metaphor maps represent a key organisational concept, change initiative or new strategy as a visual metaphor to shift employee understanding and mind-sets. The map process takes employees on a journey from point A to point B.